Shipping & Returns
Shipping & Delivery Information
Please allow 7 - 10 working days for delivery. If an item is out of stock we will inform you of the expected delay.All items, unless otherwise noted, are priced F.O.B. Lincoln.
We normally ship by:
UPS: Items up to 150 lbs. can be sent using Ground, 3rd Day, 2nd Day or Next Day service. (3rd Day, 2nd Day and Next Day are guaranteed services.) 3rd Day, 2nd Day and Next Day orders must be entered before 2:00 p.m. (CST) Monday - Friday in order to be shipped that same day. Adverse weather conditions void the guarantee and could result in a change to the scheduled delivery date.
Priority Mail: Items up to 70 lbs. will be delivered in 2-3 days to most U.S. addresses. USPS Priority Mail is not a guaranteed service. Delivery and pickup times can vary.
Truck Freight: We use a variety of carriers to ship items that weigh more than 150 lbs or are too large to ship small package. A residential or limited access fee will apply to shipments made to residential or rural areas.
Drop Ship: Drop-ship products are not stocked at Surplus Center. These products will ship directly from the manufacturer to the specified ship-to address. Product availability is subject to stock on hand at the manufacturer. Nearly all of our drop-ship products are stock items and are typically available at the manufacturer. Call us to check availability if you intend to use an expedited shipping method for a drop-ship product. Products drop-shipped from the manufacturer are not returnable.
International Orders: Ship using UPS International, DB Schenker, USPS Air Mail Parcel Post or USPS Global Express Mail. If you are purchasing for shipment outside of the United States, you are responsible for all Custom / Duty fees associated with this order.
If you receive a package from us that has been damaged in shipping, please contact us immediately by calling 1-800-488-3407 or sending email to customerservice@surpluscenter.com
International Orders
The Surplus Center welcomes international orders. When you place an order online from outside the United States, Canada, or the Virgin Islands, we will contact you via email to make shipping and payment arrangements. We accept Wire Transfers for international orders.
If you are purchasing for shipment outside of the United States, you are responsible for all Custom / Duty fees associated with this order.
If you have any questions about placing an international order, send an email to customerservice@surpluscenter.com
Returning Merchandise
- If you receive a product from us and are not satisfied or the item is not suitable for your application, you can return it within 30 Days, as long as the item has not been installed or modified and it is in the original manufacturers condition.
- A refund will be issued for the cost of the item only.
- All returns must be shipped back PREPAID with all original parts, manuals and accessories.
- We do not accept COD shipments.
- If a product is defective within the warranty period please contact us immediately so we may assist you.
All returns must have a Return Authorization number written on the box.
To obtain an authorization and shipping instructions call 1-800-488-3407 or email customerservice@surpluscenter.com
Products drop-shipped from the manufacturer are not returnable.